Privacy policy

1 / Objective

This policy applies to all processing of personal data carried out by AUTO-DIAGNOSTIC-OBD and aims to inform the user about how AUTO-DIAGNOSTIC-OBD processes personal data (including details of the type of personal data collected and the purpose of the processing) and about the user's rights in relation to their personal data.

For further information on the protection of personal data, please visit https://www.cnil.fr/.

Continued browsing of this site implies unreserved acceptance of the following provisions and conditions of use.

The version of these terms of use currently available online is the only version that can be invoked throughout the period of use of the site, until a new version replaces it.

2 / Contact - How can I get in touch?

If you have any questions about the privacy policy, you can contact AUTO-DIAGNOSTIC-OBD by the following means:

• The head office is located at : 35 Av. du Puy de Dôme, 63100 Clermont-Ferrand
• The contact telephone number is: +33651988943

The user may establish direct and effective communication with AUTO-DIAGNOSTIC-OBD in writing by sending a communication to the address indicated or by sending an e-mail to the address: contact@auto-diagnostic-obd.com. In addition, information on the person responsible for processing your personal data is given below:

• Name: SELF-DIAGNOSIS-OBD (INNOV-TECH)
• Identity of the person responsible: INNOV-TECH (TURYK Mark)
• Address: 35 Av. du Puy de Dôme, 63100 Clermont-FerrandFrance.
• Email us: contact@auto-diagnostic-obd.com

3 / Identification of processing - How do we collect personal data?

In accordance with current regulations on the protection of personal data, in particular:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter, the "GDPR").

AUTO-DIAGNOSTIC-OBD collects personal data in its possession when the user :

• (i). Fills out the forms on AUTO-DIAGNOSTIC-OBD ("Site");
• (ii). Subscribe to our newsletter;
• (iii). Responds to a survey or fills in an online form;
• (iv). Fills in a printed form;
• (v). Sends an e-mail or calls by telephone, which are then loaded into the corresponding forms;
• Browsing our site;

4 / Personal data collected - What personal data do we collect?

AUTO-DIAGNOSTIC-OBD collects information when you visit their web page, mainly by completing its registration forms.

The following data is collected: full name, e-mail, telephone number, gender, date of birth, address and credit information.

As a general rule, where personal data is required in order to use a service or access certain content, its provision will not be compulsory, except in cases where it is specifically indicated that this data is required in order to provide the service. In this case, the user may freely choose not to register and/or not to contract the services.

The user declares and guarantees that all data provided by him/her is true and accurate and undertakes to keep it up to date. Changes may be communicated to the Data Protection Officer or to the address indicated in paragraph 2 above.

Similarly, the user acknowledges that the data required by AUTO-DIAGNOSTIC-OBD is necessary, adequate and not excessive to achieve the purposes expressed in paragraph 5 above, which would be impossible to achieve if this data were not provided.

Any false or inaccurate statements resulting from the information and data provided, as well as any damage that this information may cause, will be the responsibility of the user.

5 / Purpose - What is the purpose of the personal data we collect?

The personal data requested from the user will be used for the following purposes:

• To provide our Service and respond to your requests. We use your information to provide and maintain our Service, to process and respond to your requests, to communicate with you about your use of our Service or changes to our Service, to respond to your requests and for other customer service and business administration purposes. For example, when you subscribe to a newsletter, we may use your personal information to send you an electronic newsletter.
• The information provided is used to fulfil your order, to initiate shipment to our third-party parcel storage and shipment service providers, and by our warehouse, whether in the European Union or outside.
• Identification and authentication purposes. We may use your information for identification and authentication purposes. For example, when you enter your account login and password to access one of our registration or login portals, we use your login information to authenticate your identity.
• Personalisation. We use your information to tailor the content and information we may send or display to you, to provide location customization, personalized help and instructions, and to otherwise personalize your experience when using the Service. For example, if you allow us to collect geolocation data, we use this information to deliver content around your specific location and to identify locations/business listings around your location.
• For marketing and promotional purposes. We may use your information to send you news and newsletters, event updates and to communicate with you about new features, offers, events or products, or to otherwise contact you about information we think may be of interest to you. We may also use your information to display advertisements to you on our site (including to sell advertising space on the Service) and on other non-affiliated websites and services.
• Research and reporting. We may use your information to administer surveys and questionnaires (both online and offline) for research and reporting purposes to help us better serve individuals by learning more about their needs and the quality of the educational products, services and information we provide. Survey responses may be used to determine the effectiveness of our service, various types of communications, advertising campaigns and/or promotional activities.
• Combining information. We (and our third party business partners on our behalf) may merge, mix or otherwise combine information, including your personal information, in furtherance of the purposes described above.
• To comply with legal obligations. We may use your information to comply with our legal obligations or to exercise or defend our rights or the rights of a third party, including complying with requests from law enforcement or government authorities and participating in compliance audits.
• To protect ourselves and others. We may use your information as we deem necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, fraud, situations involving potential threats to the safety of any person, or to otherwise enforce compliance with this policy, our terms and conditions, and the integrity of the Service.
• Anonymised data. We may also de-identify or anonymise your data in such a way that you cannot reasonably be re-identified by us or any other party, and we may use such anonymised data for any purpose permitted by applicable law. To the extent that we anonymise data originally based on personal information, we will retain and use such data in anonymised form and will not attempt to re-identify the data.

Data subject to processing will not be used for purposes other than those mentioned above and for which it was collected. Notwithstanding the above, it is specified that the data recorded may be used, in addition to the purposes for which they were expressly collected, for statistical, incident management or market research purposes. However, if personal data is processed for purposes other than those initially specified when the data was collected, a compatibility analysis will be carried out by AUTO-DIAGNOSTIC-OBD in accordance with the applicable regulations. Processing will only be authorised if the initial purpose is compatible with the new purpose or authorised in accordance with an independent legal basis. In such cases, the user will be informed of the changes in purpose or the legal justification for processing their data. We remind the user that he may oppose the sending of commercial communications (unsubscribe) and no longer receive emails from AUTO-DIAGNOSTIC-OBD, by informing AUTO-DIAGNOSTIC-OBD in a reliable manner, which will proceed with the interruption as soon as possible after receiving such communication. To this end, he may send an e-mail to the address indicated in section 2, a postal letter to the address indicated in section 2 above, or directly follow the unsubscribe instructions detailed at the end of each e-mail from AUTO-DIAGNOSTIC-OBD.

6 / How do we use your information?

We will use the information we collect about you for the following purposes:

• Administration information
• Dispatch and processing of orders, by our departments and third parties in the EU and outside the EU
• Creating user accounts
• Testimonials
• Gathering customer feedback
• Application of the General Terms and Conditions
• Customer order management
• Support
• Targeted advertising
• Administration information
• Site protection
• Dispute resolution
• User account management
• Payment processing : Stripe

If we want to use your information for other purposes, we will ask for your consent and will only use your information where you have given your consent and only for the purpose(s) for which you gave your consent, unless we are required to do otherwise by law.

We will keep your personal information with us for 24 months after user accounts are no longer active or for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy.

7 / Consent

By providing personal data to AUTO-DIAGNOSTIC-OBD, the user declares his/her full and unreserved acceptance of their processing by AUTO-DIAGNOSTIC-OBD. The user hereby grants his free, express and informed consent to AUTO-DIAGNOSTIC-OBD to use the data collected for the purposes indicated in section 5 above, as well as their incorporation into an AUTO-DIAGNOSTIC-OBD database.

AUTO-DIAGNOSTIC-OBD processes the user's data legitimately in : (i) the conclusion of a service contract with AUTO-DIAGNOSTIC-OBD by the user, in accordance with the terms and conditions that are made available to the user at the end of the completion of the service request form (prior to possible hiring) and that the user (after having read them), and if he agrees, can accept by ticking the box that has been included for this purpose ; and (ii) the free, informed and unequivocal consent of the user, given after examining this Privacy Policy where AUTO-DIAGNOSTIC-OBD informs you of the processing it will carry out with your data, and if you agree, by ticking the box that has been included to this effect in the service request form. The processing of data that is not covered by one of the legal bases indicated above, will be carried out if AUTO-DIAGNOSTIC-OBD deems it necessary to protect a legitimate interest and only if they do not infringe the fundamental rights and freedoms of the user.

8 / Expiry - How long do we keep them?

Data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes detailed in section 5 above. In particular, personal data will be kept for as long as the commercial relationship is in force (and insofar as the user has not previously requested their deletion) and for the period during which obligations, compensation and/or liability may arise in the context of the commercial relationship or for the services provided. AUTO-DIAGNOSTIC-OBD informs that it will keep the information essential to identify the origin of the data stored for the duration of the customer relationship with AUTO-DIAGNOSTIC-OBD and/or the revocation of the user's consent in accordance with the information in section 5 of this Privacy Policy and/or the duration required by applicable law.

9 / Confidentiality / Assignment / International transfer - Do we disclose data to third parties?

AUTO-DIAGNOSTIC-OBD will keep the personal data collected private and confidential and will not use them for purposes other than those set out in section 5 above. AUTO-DIAGNOSTIC-OBD undertakes to take measures to ensure the protection of personal data and to comply with applicable data protection regulations.

Your personal information will not be sold, exchanged, transferred or given to another company for any reason whatsoever, without your consent, with the exception of what is necessary to respond to a request and/or a transaction, such as the dispatch of an order. This does not include certain employees and service providers who enable AUTO-DIAGNOSTIC-OBD to maintain the site in operation, ship orders, comply with the purposes set out in section 5 above and/or provide services to the user. These employees and service providers are required to maintain the confidentiality of the data provided and to comply with the applicable regulations on the protection of personal data.

In particular, AUTO-DIAGNOSTIC-OBD may share the personal information provided with control companies, subsidiaries, affiliates, related companies and/or intermediaries linked to AUTO-DIAGNOSTIC-OBD.

AUTO-DIAGNOSTIC-OBD may share certain personal information provided by the user internally within AUTO-DIAGNOSTIC-OBD, with certain departments, such as administration, marketing or IT.

• In some cases, AUTO-DIAGNOSTIC-OBD transfers personal data on the basis of a legitimate interest and the economic and technical advantages associated with the use of specialist suppliers. In this respect:
  • Cards. AUTO-DIAGNOSTIC-OBD uses Google Maps to include maps on the site. Integration with Google Maps enables Google to collect the user's IP address. The user can consult the privacy policy and other legal aspects of the aforementioned company at the following address: https://policies.google.com/privacy
  • Google Analytics. AUTO-DIAGNOSTIC-OBD uses Google Analytics to analyse websites. This involves Google collecting the user's IP address and usage data. Users can refer to the privacy policy and other legal information of Google Analytics by visiting the following link: https://policies.google.com/privacy
  • Google Fonts. AUTO-DIAGNOSTIC-OBD integrates Google Fonts to improve the visual aesthetics of the site. This integration may result in the collection of information by Google on the user's device and its use. Users can consult the privacy policy and additional legal information on Google Fonts by visiting the following link: https://policies.google.com/privacy

Social networking. AUTO-DIAGNOSTIC-OBD also uses social networks, such as Facebook or Instagram, and has integrated functions of these networks into its services. The user can only use these social networks insofar as he is registered and has accessed the corresponding social network with his user. These social networks have their own privacy policies and terms and conditions, over which AUTO-DIAGNOSTIC-OBD has no interference or control.

Finally, you should be aware that AUTO-DIAGNOSTIC-OBD may (and AUTO-DIAGNOSTIC-OBD reserves the right to) disclose your information in the following circumstances:

• Transfer of Business: If we or our subsidiaries are acquired, merged with or invested in by another company, or if any of our assets are transferred or may be transferred to another company, whether as part of bankruptcy or insolvency proceedings or otherwise, we may transfer the information we have collected about you to the other company. As part of the business transfer process, we may disclose certain information about you to external lenders, auditors and advisors, including lawyers and consultants.
• Compliance with the law: we may disclose your personal information to comply with the law, legal process, court order or other legal process, for example in response to a court order or subpoena.
• Protection and facilitation of rights: we may disclose your personal information when we believe it is appropriate to investigate, prevent or take action regarding illegal activities, suspected fraud, situations which may constitute potential threats to the safety of any person or violations of human rights. our terms and conditions or this policy. This disclosure may also include the use of your personal information as evidence in a dispute in which we are involved. In addition, we may disclose your personal information where necessary to assist you in exercising your rights under the AUTO-DIAGNOSTIC-OBD Terms and Conditions and this Privacy Policy.
• Reasons relating to public safety, national defence or public health: In situations where there are well-founded reasons relating to community safety, national defence or public health, your personal information may be disclosed.
• Aggregated, anonymised or de-identified information: we may disclose aggregated, anonymised or de-identified information about you for any purpose permitted by applicable law.
• Consent: We may disclose your personal information with your consent.

10 / Security - How do we ensure data security?

AUTO-DIAGNOSTIC-OBD declares its intention to adopt the technical and organisational measures necessary to guarantee the security, integrity and confidentiality of data in accordance with the provisions of the RGPD in order to prevent their alteration, loss, consultation or unauthorised processing. In particular, all credit data provided is transmitted via SSL (Secure Socket Layer) and encrypted in the database of the payment platform of the provider of these payment services. It should be noted that credit data (credit card number, among others) are not stored on AUTO-DIAGNOSTIC-OBD servers or in Google Drive. In order to guarantee the confidentiality of processing, the payment service provider is contractually bound to respect the confidentiality of information.

AUTO-DIAGNOSTIC-OBD does not guarantee absolute privacy in the use of the site, as it cannot be excluded that unauthorised third parties may become aware of it. The user acknowledges that existing technical security means are not impenetrable and that even by adopting all reasonable security precautions, it is possible to suffer manipulation, destruction and/or loss of information. In the event of the detection of a security incident involving a significant risk for the owner of the data, this event will be communicated without delay to the competent supervisory authority, together with the corrective and palliative measures implemented and/or to be implemented.

AUTO-DIAGNOSTIC-OBD is not responsible for the loss or deletion of data by users. Similarly, AUTO-DIAGNOSTIC-OBD accepts no responsibility for any damage caused by computer viruses.

Finally, users must also take steps to protect their information. AUTO-DIAGNOSTIC-OBD insists that you take every precaution to protect your personal information when you are on the Internet. At the very least, you are advised to change your password periodically, using a combination of letters and numbers, and to ensure that you use a secure browser.

11 / Data owner's rights and procedures for exercising them - What rights do I have as a data owner?

The user who owns the data may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion regarding his/her personal data, in accordance with the provisions of articles 15 et seq. of the RGPD, as applicable. These rights may be exercised by the user him/herself by e-mail to contact@auto-diagnostic-obd.com, or by written communication to the Data Protection Officer at the following address contact@auto-diagnostic-obd.com, or by any of the means provided for by the applicable regulations mentioned above. AUTO-DIAGNOSTIC-OBD may request the data necessary to validate the identification of the owner of the data.

The deletion of certain data will not be carried out where it could cause damage to the rights or legitimate interests of third parties, or where there is a legal obligation to retain the data.

If you live in the UK or EEA and are subject to national or local legal exemptions, you have certain data protection rights in certain circumstances. Please contact us if you wish to exercise any of these rights.

• Withdraw their consent at any time. Users have the right to withdraw their consent if they have previously given their consent to the processing of their personal data.
• Oppose the processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• Access their data. Users have the right to know whether their data is being processed by the owner, to obtain information on certain aspects of the processing and to obtain a copy of the data being processed.
• Check and request rectification. Users have the right to check the accuracy of their data and request that it be updated or corrected.
• Limit the processing of their data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storage.
• Have their personal data deleted or otherwise erased. Users have the right to obtain the deletion of their data from the owner.
• Receive their data and have it transferred to another controller. Users have the right to receive their data in a structured, commonly used and machine-readable format and, if technically possible, to have it transmitted to another data controller without hindrance.
• File a claim. Users have the right to lodge a complaint with their competent data protection authority.

12 / Appointment of a data protection officer

AUTO-DIAGNOSTIC-OBD has appointed a delegate for the application and monitoring of this privacy policy and the relationship with the supervisory authority: TURYK Mark, who can be contacted by the following means:

• E-mail: contact@auto-diagnostic-obd.com
• Telephone: +33651988943

13 / Training - Do we train ourselves?

AUTO-DIAGNOSTIC-OBD staff whose duties relate to the processing of personal data are trained to ensure better protection of personal data and the rights of their holders.

14 / Links to third parties - Does our Site contain links to other sites?

The site may contain links to third-party sites, with or without advertising content, whose privacy policies are foreign to AUTO-DIAGNOSTIC-OBD. The linked sites are not related to AUTO-DIAGNOSTIC-OBD and their existence in no way implies any suggestion, invitation or recommendation to visit the destination sites or any link or association between AUTO-DIAGNOSTIC-OBD and these sites. AUTO-DIAGNOSTIC-OBD is not responsible or liable for the content, use and activities of these linked sites, nor for any damage, whether actual or potential, material or moral, direct or indirect, suffered by users and derived from the information contained in these sites or from the relationship that users may establish with third parties whose services have been published on the site. Nevertheless, any comments on these linked sites will be useful to AUTO-DIAGNOSTIC-OBD in order to improve services and/or guarantee the integrity of the site. AUTO-DIAGNOSTIC-OBD undertakes to do everything possible to prevent the existence on its site of links to sites with illegal content.

15 / Children's privacy

At AUTO-DIAGNOSTIC-OBD, we recognize the importance of protecting the privacy of children. Our commitment to protecting the personal information of minors is unwavering. We may collect and process personal information from children under the age of 13, but only in compliance with all applicable laws and regulations, including obtaining parental or guardian consent where required.

If you are a parent or guardian and you believe that we have collected personal information about your child without the appropriate consent, please contact us immediately and we will take prompt action to remedy the situation.

For California residents: We do not sell personal information to California consumers 16 years of age or younger unless we have obtained prior parental consent. If your child is under 13, we insist on parental or guardian consent for the collection and processing of your child's personal information. If your child is aged between 13 and 16, they can choose to authorise the sale of their personal information. Our websites and services designed for children will incorporate age verification and ensure that the necessary consents are obtained.

For EU residents: we do not collect or process personal information from individuals under the age of 16 in the EU without the explicit consent of a parent or guardian. Our websites and services for children will include age verification and will require appropriate consents.

16 / Cookies - Do we use cookies?

When the user enters the site, AUTO-DIAGNOSTIC-OBD may store information on his computer in the form of a "cookie" or similar file. The site uses cookies to (i) track advertising, (ii) collect data on site traffic and (iii) improve the user experience when using the site.

The user must be aware that in order to browse the site, it is not necessary for the user to authorise the installation of cookies sent by the site. This may only be required for certain services. The user may delete cookies from their hard drive, prevent access to their computer either through their browser or by selecting the corresponding option when asked if they wish to use cookies for these purposes and in accordance with the AUTO-DIAGNOSTIC-OBD cookie policy.

Cookies are information files that the site or the provider of certain site services transfers to the hard disk of the user's computer via the browser programme. Cookies in themselves cannot personally identify the user (although they may contain the user's IP address) but they do allow the site to recognise the user's browser and to capture and store certain data (the user's operating system, the domain name of the website from which the site was linked, among others). AUTO-DIAGNOSTIC-OBD reserves the right to contract the services of third parties to analyse and understand site users, who may not use the information collected for any purpose other than to improve AUTO-DIAGNOSTIC-OBD's services.

17 / Consent

Use of the site by the user implies full knowledge and approval of the AUTO-DIAGNOSTIC-OBD privacy policy and the AUTO-DIAGNOSTIC-OBD general terms and conditions, where applicable. Likewise, the User accepts the AUTO-DIAGNOSTIC-OBD Privacy Policy and the AUTO-DIAGNOSTIC-OBD Terms and Conditions by completing the Service Request.

18 / Modifications

AUTO-DIAGNOSTIC-OBD may modify this privacy policy at any time and without notice. These changes will be effective from their publication on the site or when they are communicated to users by any means, whichever occurs first. The user must keep informed of the terms included here by entering periodically.