Return and refund policy

Extract from CVG :

Article 9 - Returns

Our company offers a 14-day returns policy for purchased items. If 14 days have passed since your purchase, we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused, undamaged and in the same condition as when you received it. It must also be in its original packaging. Personalised or made-to-measure products are not eligible for return, except in the case of a manufacturing defect.

The cost of returns is borne by the purchaser, with the exception of defective or non-conforming products delivered. Returns are handled once only from mainland France.

If you wish to make an exchange and the value of your order is less than €250, the return costs will be at your expense. Otherwise, the return costs will be paid by our company.

In order to complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

Refunds (if any)

Once we have received your return and inspected it, we will send you an email to let you know that we have received your returned item. We will also inform you of our decision to approve or reject your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (where applicable)

If you have not yet received your refund, please check your bank account again first. Next, we advise you to contact your credit card company, as there may be a delay before the refund is officially recorded.

If after following these steps you have still not received your refund, we suggest you contact your bank. There may be a processing time before the refund is posted.

If you still have not received your refund, please contact us at contact@auto-diagnostic-obd.com.

Exchanges (where applicable)

It is possible to exchange a product within a maximum of fourteen (14) days following receipt of the order. If the exchanged product is more expensive than the original order, an invoice with a payment link will be sent to you by e-mail. As soon as we have received the missing amount, we will send you the new order.

If you exchange your item for a cheaper one, you will be refunded the difference, with the exception of shipping costs.

Shipping

To return your product, you must send it by post to the following address: INNOV-TECH (TURYK Mark), 35 Av. du Puy de Dôme, 63100 Clermont-Ferrand, France.

If you live in France and outside metropolitan France, you will be responsible for paying your own shipping costs for the return of your item.

Please note that if you request a refund, the return shipping costs are also non-refundable if we carry out the return ourselves. If a refund is granted, the return shipping costs will be deducted from your refund.

Any customs duties and taxes incurred when returning a product from outside the European Union shall be borne by the customer.

In addition, the delivery time for your exchanged product may vary depending on where you live.

Article 10 - Withdrawal rights and deadlines

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the products to exercise his/her right of withdrawal without having to justify his/her reasons or pay any penalties, with the exception of the cost of returning the products, which remains at the Customer's expense.

The Customer may exercise his right of withdrawal by notifying his decision to withdraw by means of an unambiguous statement. This declaration may be made by any means, including by post or e-mail, using the withdrawal form available at the following address: [Cancellation form AUTO-DIAGNOSTIC-OBD].

In order for the withdrawal period to be respected, it is sufficient for the Customer to send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

If the right of withdrawal is exercised, AUTO-DIAGNOSTIC-OBD will reimburse the returned products, as well as the initial standard delivery costs, without undue delay and, in any event, no later than fourteen (14) days from the day it is informed of the Customer's decision to withdraw. AUTO-DIAGNOSTIC-OBD may defer reimbursement until it has received the returned products or until the Customer has provided proof of dispatch of the products, the date used being that of the first of these events.

The products must be returned to AUTO-DIAGNOSTIC-OBD without undue delay and, in any event, no later than fourteen (14) days after the Customer has communicated its decision to withdraw. This period is deemed to have been respected if the Customer returns the products before the expiry of the fourteen (14) day period. The direct costs of returning the products shall be borne by the Customer.

The right of withdrawal does not apply in particular to products that are likely to deteriorate or expire rapidly, sealed products that cannot be returned for reasons of health protection or hygiene if they have been opened after delivery, products that have been unsealed after delivery and that cannot be returned for reasons of hygiene or health protection, and personalised or customised products.

In the event of partial withdrawal from an order giving entitlement to a quantity discount, the discount will be cancelled if the withdrawal relates to only part of the products included in the promotional offer.