Return and refund policy

Article 9 (General conditions of sale) - Returns

Our company has a 14-day returns policy for purchased items. If 14 days have passed since purchase, we will not be able to offer a refund or exchange. To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

The cost of returns is borne by the purchaser, with the exception of defective or non-conforming products delivered. Returns are handled once only from mainland France.

If you wish to make an exchange and the value of your order is less than €150, the return costs will be at your expense. Otherwise, the return costs will be paid by our company.

In order to complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

Refunds (if any)

Once we have received your return and inspected it, we will send you an email to let you know that we have received your returned item. We will also inform you of our decision to approve or reject your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or missing refunds (where applicable)

If you have not yet received your refund, please check your bank account again first. Next, we advise you to contact your credit card company, as there may be a delay before the refund is officially recorded.

If after following these steps you have still not received your refund, we suggest you contact your bank. There may be a processing time before the refund is posted.

If you still have not received your refund, please contact us at the following address: contact@auto-diagnostic-obd.com.

Exchanges (where applicable)

It is possible to exchange a product within a maximum of fourteen (14) days following receipt of the order. If the exchanged product is more expensive than the original order, an invoice with a payment link will be sent to you by e-mail. As soon as we have received the missing amount, we will send you the new order.

If you exchange your item for a cheaper one, you will be refunded the difference, with the exception of shipping costs.

Shipping

To return your product, you must send it by post to the following address INNOV-TECH, 21 RUE MARIE BASHKIRTSEFF 06200 Nice, France

If you live outside mainland France, you will be responsible for paying your own shipping costs for the return of your item.

Please note that if you request a refund, shipping costs are non-refundable. If a refund is granted, the return shipping costs will be deducted from your refund.

In addition, the delivery time for your exchanged product may vary depending on where you live.